The Australian Continence Exchange (ACE) managed by the Continence Foundation of Australia (CFA) Limited is committed to complying with all relevant Commonwealth and State legislation governing its operations. This includes the Privacy Amendment (Private Sector) Act 2000 that came into effect on 21 December 2001 and the National Privacy Principles. This Act:
- amends the Privacy Act 1988 by broadening its scope to protect the privacy of personal information held by organisations in the private sector, and
- regulates the appropriate collection, holding, use, alteration, disclosure and transfer of personal information by organisations in the private sector.
Personal information means information or an opinion about an individual whose identity is apparent, or can reasonable be ascertained, from the information or opinion, other than certain health or generally available information.
ACE and CFA holds personal information about:
- the alliance members of ACE
- resource, news and event contributors to ACE, and
- users on ACE to discuss information on incontinence and related matters.
ACE and the CFA will only collect information that is required to carry out its functions and activities. All personal information collected by the ACE and the CFA is handled with care and diligence.
Type of personal information collected
The type of personal information collected by the CFA may include contact details, alliance membership, or credit card details. Due to the ‘My Community’ and the online forum on ACE, users may also communicate sensitive medical and health information.
How personal information is collected
ACE and the CFA will only collect personal information about you or the Organisation with your prior knowledge and consent. This information is collected by phone, email or in document such as alliance membership application form and submit a resource form.
Use and Disclosure
ACE and the CFA will only use personal information provided by you for the purpose for which it is collected. This may include to:
- provide alliance members with the services required
- administer and manage services for ACE users, including charging, billing and collecting and paying debts
- assess and respond to specific requests for information
- gain an understanding of needs so that ACE and the CFA can provide improved services
- research and develop ACE’s services
- quality control purposes
- enable users to participate in activities or promotions, or
- create aggregated de-identified data, such as gender and other statistics, to comply with ACE and the CFA's reporting requirements to the Australian Government relating to Government funded projects and the National Continence Helpline.
ACE and the CFA will not disclose personal information to a third party unless it is:
- necessary to provide the services or information requested
- to meet the purpose for which it was collected
- to the extent necessary, to carry out the uses set out above, or
- required by law; or consented to by the individual providing the personal information.
Sensitive health or medical information is never disclosed to a third party without your express consent.
Accuracy and Security
ACE and the CFA will take all reasonable steps to ensure that the personal information collected, used and disclosed is accurate, complete and current. Individuals who have provided personal information can assist by notifying the ACE Team of changes to their personal details.
ACE and the CFA will endeavour to maintain a secure system for storing personal information. All reasonable steps will be taken to protect the personal information provided by individuals from misuse, loss and unauthorised access, alteration or disclosure. Personal information that is no longer used or relevant will be destroyed or de-identified.
Unfortunately data transmissions over the internet cannot be guaranteed to be totally secure. Therefore, ACE or the CFA cannot warrant the security, integrity or privacy of the personal information submitted in this way.
Access and Correction
You have a right to access and, if necessary, to correct, complete or update the personal information provided to and held by the CFA. Should you wish to access your personal information, make a correction, or seek further information about privacy, please contact the CFA's Privacy Officer:
The Privacy Officer
Continence Foundation of Australia
Level 1, 30-32 Sydney Rd
Brunswick VIC 3056
Tel: (03) 9347 2522
Fax: (03) 9347 2533
For security reasons, personal identification documentation (such as driver's license or passport) and a written request for access may be required.
In transactions with the ACE Team or the CFA, it is preferred users provide personal information due to practical reasons, such as the delivery of information and referral to local services. Where lawful and practicable, ACE and the CFA will agree to the option of users not identifying themselves.
ACE and CFA staff usually handle personal information, however certain functions may be outsourced to contractors. It is understood that these contractors are required to comply with the Privacy Act in all respects.
ACE and the CFA is committed to responding to all complaints fairly. We recognise complaints can provide valuable information on the provision of our services. If you are not satisfied with ACE’s or the CFA's handling of your personal information, you may make a complaint to the CFA's Privacy Officer (Telephone: 03 9347 2522). Your complaint will be attended to as soon as possible.
Should you feel that your complaint has not been properly managed or adequately resolved by the CFA, complaints may be directed to the Privacy Commissioner.
Office of the Privacy Commissioner (Australia)
Tel: 1300 363 992 (for the cost of a local call anywhere in Australia)
TTY: 1800 620 241 (this number is dedicated for the hearing impaired only, no voice calls)
Post: GPO Box 5218, Sydney NSW 2001
Fax: +61 2 9284 9666